Frequently Asked Questions (FAQ)

Updates
How do I update the multisite plugin?

Easy, use the WordPress admin update page just like you would to update any other plugin

How often do you update the plugin?

Normally 2-3 times a month. You can see the changelog at https://woomultistore.com/changelog/ to check any changes since your last update. There can be longer periods between updates if no changes are required.

Will you always continue updating the plugin?

This plugin is important not only to our users, but to us. We will continue to update it and develop it with new features for the foreseeable future.

Multisite version vs Stand-alone version
What’s the difference between the multisite version and the stand-alone version?

The multisite version is for WordPress multisite and the stand-alone version is for the regular WordPress installations.

  • The multisite version allows for user accounts to be shared, meaning that users can log in to all stores in the network with the same credentials. With multisite, all of your stores will be on the same server.
  • The stand-alone version requires that customers register each store separately. You can also spread your stores on many servers.
Which version do you recommend?

If you are going to run a large network, we recommend the Multisite version. For most users, we recommend the stand-alone version since it is a bit easier to manage.

Are both versions supported?

Yes, and they are actively maintained.

Where can I download the stand-alone version?

It’s the same plugin you download from our site. Depending on if its multisite or stand-alone stores, the plugin will activate a different version.

How many licenses do I need?

Regardless of whether you are running the multisite version or the single-site version, you only need one license to run a network. A network consists of one master site and an unlimited number of child sites.

 

Network
Can I use different domains?

Yes, you can use any domains in the network, including the following:

domain1.com
domain2.fr
domain3.net

You can also use subdomains or subdomains and domains together. The following are a few examples:

shop1.domain1.com
shop2.domain1.com
shop3.domain1.com
domain2.fr
domain3.net

They can use different themes or the same theme with different settings for your stores.

Can I use my current WooCommerce store as a base for republishing to new stores?

Yes, there is no need to start from scratch with a new store. Your established store gives you a much easier starting point. 

Can every store work and appear as a standalone store?

Yes, for the customer every store always appears like a standalone store. You can also set a shop owner for each store so that those owners only have access to that one store’s administration.

Can the plugin be used for old products or only newly created?

The plugin works with both new and old products, as well as new and old stores.

Can my stores use different themes?

Yes, they can use different themes. You also have the option to use the same theme with different settings for your stores.

Is it possible to use the WooCommerce API for every Multistore Shop?

Yes, you can use each shop’s API the same way you use them on any other WooCommerce shop.

Can I integrate Google Analytics and view store specific analytics statistics?

Yes, you can input a store specific analytics tracking code for each store. You will see the statics for each store in Google Analytics the same way would for any other standalone site.

Can some of the connected stores be in a multisite network and some of the stores be single Wp installs?

To connect stores and sync them, your stores need to be either on a multisite setup or to be only single WordPress installs.

Server
What kind of server do I need to use the plugin?

You can use any kind of server that you normally would use for WordPress. Web hosts with shared hosting, VPS or dedicated servers all work fine. Many web hosts oversell their servers, which can slow down traffic or create down time, so make sure you choose a reputable host.

Can you recommend a web hosting?

 

We do not recommend any specific web hosting so that we can keep our integrity. We would advise you to keep away from the cheapest hosts as they tend to oversell their servers.

We recommend not to use Hostgator or any hosting owned by Endurance International Group (EIG) (https://en.wikipedia.org/wiki/Endurance_International_Group) because of support issues.

 

Users
Can users log in to all my stores with the same credentials?
Yes, this is a default feature for WordPress multisite version. But upon request, we can provide you with a free plugin allows a user to log in only to a specific site where the user is registered.
For the regular WordPress version of the plugin, all of your sites need to be in the same database (using different prefixes). Follow these instructions to share logins and users between multiple WordPress sites.
Can users see all their orders from any of my stores when they log in to one of the stores?

Yes, if you use multisite. But you can use the plugin mentioned above to avoid that.

Products
Do I have to sell all the products in all the stores?

You can select which products to display on each site. You can also create unique products in any store.

Can I change the title, description, price and the category for products in the different stores?

Yes, as seen in the following image. You can turn off syncing for each store, or you can select the specific detail you want (or don’t want) sync:

  • product title
  • Description
  • Short description
  • Price
  • Tags
  • Product image and image gallery
  • Product thumbnail
  • Variations
  • Attributes
  • Reviews
  • Categories
  • Category images
  • Category descriptions
  • Upsells
  • Cross-sells
  • Purchase note
  • URL (product slug)

Click the image to see the details:

Can a child store that inherits products from the main store also add/edit other products that are only available for sale on that specific store, and nowhere else?

Yes. Just create unique products in your sub-store to ensure it only appears in the child store.

Orders
Can each store in the network manage their own orders?

Yes, each store has a standard order interface just like a single WooCommerce store. Each store can be handled by a shop manager that has access to that shop only.

Payments
Can I use any payment gateways for any store?

Yes, any payment gateway plugin works. Any store in the network can use different or the same payment gateways. If needed, it’s possible to use multiple payment gateways such as Stripe, PayPal, and Authorize.net.

License
What is the difference between a Single License and a Developer License?
  • The single license covers one entire network of stores that are synchronized, regardless of how many stores and domains you use.
  • The developer license covers up to five different synchronized networks of stores, regardless of how many stores and domains you use in each network.
Why should I buy a Developer License?

A good reason for getting the Developer License is that you can easily have a fully working developer network environment where you test new plugins, designs, or other elements. To avoid downtime you should always test new things in a test environment before deploying them to your live store.

When should I purchase the Developer License?

Most users only need the single license to cover all their stores and domains. The following are examples of situations where you should purchase the Developer License:

  • You run several networks.
  • You have a test network, as well as your production network.
  • You are a developer that has several customers, all of whom have their own network of stores.
I used the license key at a development site/domain, how do I move it to the production site?

Log in to your account and deactivate the registered domain, then use the license key at the new site.